If vou need to make a change prior to your order being shipped, please email or call us immediately and we will try our best to accommodate this change. ALL SALES ARE FINAL AND THERE WILL BE NO REFUNDS ISSUED! In the event that you believe your order is incorrect, please contact us within 2 business days and we will be happy to review your purchase. If we deem that your order was fulfilled incorrectly, we will immediately offer a replacement item OR store credit as long as the incorrect item is undamaged, unaltered, and in the same condition as when received (unwashed/uncombed/unaltered in any way)